Stress has a detrimental effect on performance, it makes people behave inappropriately. In order to cope well at work, skills are needed to learn how to respond well to these difficult situations.
Organizational leadership is a management approach in which leaders help set strategic goals for the organization while motivating individuals within the group to successfully carry out assignments in service to those goals. The course opens by exploring the key leadership skills and how to apply them in the organization. Using this initial analysis, the seminar
Conflicts arise constantly in the workplace and the inability to come to a resolution can often lead to violence in the workplace with devastating results. It’s true that unmanaged conflicts and disagreements can harm important working and personal relationships. When managed effectively, conflict can actually promote cooperation and build stronger relationships. This training course offers
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and after the customer’s requirements are met. This highly interactive customer service training course is designed to provide the foundation for quality customer service and focuses on building life-long customer relationships
So many soft skills seem like common sense at first glance, but they are not commonly applied by most workers. This soft skills training course will give you an edge over your competitors. It will also make your job, your career, and your life more rewarding and enjoyable. This soft skills training course will teach
A teamwork environment promotes an atmosphere that fosters friendship and loyalty. These close-knit relationships motivate employees in parallel and align them to work harder, cooperate, and be supportive of one another. This training course has been designed to enable you to learn and practice the art of building & forming strong and healthy relationships that
This interactive training course provides an excellent overview of developing a strategic plan and covers the end-to-end strategic business planning lifecycle. You will learn how to formulate a vision/mission, undertake strategic analysis (using internal and external logic), set objectives and KPIs, make decisions, and develop themes for the implementation of a corporate business plan. You
This workshop explores how emotional intelligence (EI) gives leaders a competitive advantage. Learn how it can encourage innovation, accountability, and amazing client service in your organization. Leaders with advanced emotional intelligence have a head start in their lives and careers. They inspire passion and enthusiasm, take action to solve problems, and cope better with change
One of the most repeated phrases you will hear in offices up and down the country is “we don’t have enough time” – to which the response is often “work harder!” – Leading to overtime, stress – and often a poorly done job! Developing techniques to make more intelligent use of time, and to prioritize
This Balance Scorecard training course provides you with relevant knowledge on how to develop and implement a Balanced Scorecard System. Balance Scorecards course offers a comprehensive overview on the many benefits any organization can extract from the Balanced Scorecards implementation.
In this course, you’ll explore why creativity and innovation are more important for businesses today than ever before. You’ll examine why and how leading-edge companies have turned conventional business culture models on their heads through embracing creativity and how to protect your organization from being disrupted or left behind in a rapidly evolving business climate.